Returns & Shipping Policy

Effective Date: November 6, 2019


General Sales and Return Information


Returns and Exchanges:

  1. Returnable products purchased directly from us may be returned up to thirty (30) days from the date of the invoice for a complete refund of the purchase price.
  1. Please return your item to the address below:
  2602 Grissom Drive, Nashville TN 37204

  Please do not return your item to the manufacturer.

  1. You must ship the product to us in its original packaging, including a receipt or proof of purchase, prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment.  Shipping costs are non-refundable and will be deducted from refunds.    
  1. Returned products must be in “as-new” condition, and all of the manuals, power cables and other items, if originally included with a product, must be returned with the product.  We will grant only a partial refund, if applicable, for any item returned not in its original condition, damaged, or with missing parts for reasons not due to our error, or for CDs, DVDs, cassette tapes, or vinyl records that have been opened.
  1. Once your return is received and inspected, we will email you to confirm receipt of your item and whether your refund has been accepted or rejected.  If your refund is approved, it will be processed, and a credit will be applied to your credit card or original method of payment, a process that could take more than twenty-four hours.  
  1. We may, in our sole discretion, agree to exchange defective or damaged products or portions of a product.  Any exchanges will be made in accordance with our exchange policies in effect on the date of the exchange.

 

Non-Returnable and Non-Exchangeable Items: 

  • Event tickets and event registration fees
  • Sale items
  • Gift cards
  • Downloadable digital products, including software and music
  • Perishable goods such as food, flowers, newspapers or magazines
  • Intimate or sanitary goods
  • Certain other health and personal care items
  • Hazardous materials, flammable liquids or gases

Gift Returns: Returnable items marked as a gift when purchased and shipped directly to you are subject to a gift credit for the value of your return.  Upon our receipt of the returned item, a gift certificate will be mailed to you. For returnable items not marked as a gift when purchased, we will send the refund to the purchaser of the gift.


Event Ticket Sales: Events posted on this site may be purchased through links to third-party sites including Ticketmaster and our fan club site, thelonelyboysandgirlsclub, powered by BubbleUp.  The terms and policies of the third-party sites linked to this site for events posted on this site will control.  


Specific Terms of Sale

These terms are part of our Terms of Use.  Here we describe the terms and conditions governing the financial transactions on and through our site, including orders and purchases of event tickets, products and services, subscriptions, and registrations for events (all, “Transactions”).  Additional specific terms or agreements may apply to certain products or services or specific areas or features of our site such as contests, events or promotions, including separate purchase agreements. If such terms or agreements conflict with this policy, the specific terms or agreements will prevail. 


Legal Age

You must be at least age 18 and have the legal capacity to enter into Transactions in order to do so. 


Products Offered

Unless expressly stated otherwise on our site, the products we sell are new and compliant with applicable legal standards.  Any products sold at discount prices or as substandard will be identified as such on our site, and we do not guarantee that they will be in perfect condition or of satisfactory quality for their intended use. We may revise and discontinue products at any time.  We will ship you products that have the functionality and performance of the products you ordered, but changes between what is shipped and what is described are possible. Product availability is subject to change without notice. We reserve the right to limit quantities.  We attempt to be accurate in our descriptions of products. We do not warrant, however, that descriptions of products are accurate, complete, reliable, current or free from errors or omissions. Textures, finishes, colors, patterns, sizes, and other visual features of products might display differently on your computer or device monitor than the items appear in hand.  Images are shown for representational purposes only. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

  

Price

Pricing is subject to change without notice.  We reserve the right to limit quantities. Prices displayed on our site are subject to our final approval at the time of order fulfillment.  Any price quotations given by us will be valid for the period stated on the quotation. Your total price or cost incurred for any Transaction will be stated on your purchase receipt.  Prices are based on U.S. currency unless otherwise specified. You agree to pay all fees, shipping charges, and taxes, if applicable. Orders are not binding on us until accepted by us, and we reserve the right to decline the acceptance of any order, including, without limitation, in the event the price of the product is a mistake. 

     

Payment Terms

We remain the owner of the products and services until your payment in full.  Terms of payment are within our sole discretion and, unless we agree otherwise in writing, payment must be received by us prior to our acceptance of an order.  Payments must be made by prearranged payment method of the types approved on our site. All payments by credit card or debit card or other payment method must be authorized by the relevant card issuer or source.  If your bank refuses to permit your purchase, we may attempt to contact you to arrange for alternative payment. In certain cases you may lose the opportunity to purchase certain products if, for example, there is limited availability.  If your payment method is ultimately declined, the order will be cancelled and the contract of sale terminated. We are not liable for the unauthorized or fraudulent use of your credit card or debit card or similar payment source.


Taxes

Prices advertised do not include taxes, fees, duties, or levies, or shipping and handling, which will be added to the price you pay.  Any taxes related to your Transactions are your responsibility (excluding taxes based on our net income), unless you provide us with a valid and correct tax exemption certificate.  If an exemption certificate you provide to us is held invalid, you will pay us the amount of the tax and any related penalties and interest. For purchases where sales tax is applicable, if possible, you will see the tax calculated on the checkout page before you are asked to confirm the purchase.  We use reasonably commercial efforts to calculate and remit the correct amount of tax required on each taxable purchase, but we do not guarantee the accuracy of the amount of the tax it represents to you as the tax owed. In consideration of our allowing you to use and access our site and collecting and remitting taxes required on your purchases, you waive your right to claim that the tax collected on any purchase is incorrect in any respect, and you agree to hold us and our officers, directors, affiliates, parents, subsidiaries, employees, agents and representatives harmless for any harm or other damages you may incur as a result of any error by us in calculating the taxes you owe for your purchases.


Shipping and Title

Unless otherwise specified, we will arrange shipping of any product ordered to your address.  Title to the product passes to you on delivery to the carrier, and risk of loss passes to you on delivery to your address.  The costs of shipping and handling will be shown on your purchase receipt. We will inform you of estimated shipment dates. If, for any reason, a product cannot be shipped within a reasonable time, we will notify you of the delayed shipment.  If you do not consent to the delayed shipment, we will promptly refund all money paid by you for the unshipped merchandise.

  

Inspection of Products on Receipt

You must examine the products when you receive them.  If any item is damaged or missing, you must notify us immediately.  We will not consider any claim for damaged or missing items more than thirty (30) days from the date of delivery.


Return Policy and Exchanges

If you purchased a product directly from us, unless non-returnable and non-refundable as listed below, you may return it to us up to thirty (30) days from the date of the invoice for a complete refund of the purchase price.  Please return your item to the address below:


________________


You must ship the product to us in its original packaging, including a receipt or proof of purchase, prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment.  Returned products must be in “as-new” condition, and all of the manuals, power cables and other items, if originally included with a product, must be returned with the product. We will grant only a partial refund, if applicable, for any item returned not in its original condition, damaged, or with missing parts for reasons not due to our error, or for CDs, DVDs, cassette tapes, or vinyl records that have been opened.  We may refuse any returned product shipped C.O.D.  Shipping costs are non-refundable and will be deducted from refunds.  Once your return is received and inspected, we will email you to confirm receipt of your item and whether your refund has been accepted or rejected.  If your refund is approved, it will be processed, and a credit will be applied to your credit card or original method of payment, a process that could take more than twenty-four hours.  We may, in our sole discretion, agree to exchange defective or damaged products or portions of a product. Any exchanges will be made in accordance with our exchange policies in effect on the date of the exchange.


Non-Returnable and Non-Exchangeable Items

The following items are non-returnable and non-exchangeable: event tickets and event registration fees, sale items, gift cards, downloadable digital products, including software and music, perishable goods such as food, flowers, newspapers or magazines, intimate or sanitary goods, certain other health and personal care items, and hazardous materials, flammable liquids or gases.


Gift Returns

Returnable items marked as a gift when purchased and shipped directly to you are subject to a gift credit for the value of your return.  Upon our receipt of the returned item, a gift certificate will be mailed to you. For returnable items not marked as a gift when purchased, we will send the refund to the purchaser of the gift.


Not for Resale

You agree and represent that, in the event you purchase a product, you are doing so for your own internal use only, and not for resale. 


Digital Downloads

We may sell digital content for download, such as, for example, music files or podcasts.  Unless otherwise specified, the digital content is made available for download in an industry-standard format.  You are responsible to have the sufficient Internet connection and system to support your download purchases. In the event the download service is inaccessible upon purchase for reasons within our control we will notify you.  We are not responsibility for disruptions to downloads due to events outside our control. We are not responsible for storage of or damage to the downloaded file once downloaded.


Events

Event tickets posted on this site may be made available for order or purchase through links or redirects to third-party sites such as Ticketmaster and fan club site thelonelyboysandgirlsclub.com powered by BubbleUp.  In the event such Transactions are made on those sites, the terms and policies of such sites shall govern. The event listings on this site are provided for informational purposes only, and we shall not be liable for ticket sales, orders, and purchases through third-party sites for the events advertised on this site.  Except as otherwise specified on the sales policy of the third-party site in which you purchase event tickets, no refunds or exchanges are available for event registration fees. Event date and time, location, sponsor, and beneficiaries are subject to change. Event registration is valid only for the event for which a confirmation invoice is issued.  If you do not receive a confirmation invoice (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with us whether your registration has been processed. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.  


Your Information

Our store is hosted on third-party e-commerce platform Shopify.  Information you provide in using and shopping on our site is stored through Shopify and governed by Shopify’s privacy policy located at https://www.shopify.com/legal/privacy.  Please see Shopify’s privacy policy to understand how Shopify uses and protects your personal information. As to your information that Shopify stores and uses, to the extent of any conflicts between our terms and policies and those of Shopify, the terms of Shopify will govern.  You agree that all information you provide in connection with the Transaction will be accurate, current and complete. Transactions involving the sale or purchase of registration for events may be regulated by certain local laws or regulations. You acknowledge that complying with all laws, including federal and state tax laws, is your responsibility, and YOU AGREE NOT TO HOLD US OR OUR AFFILIATED ENTITIES, AGENTS, REPRESENTATIVES, OFFICERS, DIRECTORS, OWNERS OR EMPLOYEES LIABLE FOR YOUR FAILURE TO COMPLY WITH ANY LAW OR ANY FAILURE BY US TO NOTIFY YOU OF, OR PROPERLY APPLY, ANY LAW.  WE MAY PROVIDE LAW ENFORCEMENT WITH ALL INFORMATION YOU SUBMIT TO US TO ASSIST IN ANY INVESTIGATION OR PROSECUTION IT MAY CONDUCT. You grant us the right to provide to Shopify, payment gateways and other third-party service providers as necessary, any information you submit for purposes of facilitating the completion of purchases initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any purchases or transactions.


No License

Except as provided below, the Transactions will not confer on you any express or implied license under any of our or our licensors’ proprietary rights, including patents, trademarks, copyrights, or otherwise, and we reserve all such rights on our behalf and on behalf of our licensors.  If a Transaction includes the provision of software, you agree that the software may only be used in accordance with the terms and conditions of the software license agreement that accompanies the software. 


No Assignment

You will not assign any Transaction or quoted Transaction without our prior written consent, except in the case of event tickets, for which the terms of the third-party ticket vendor site shall control whether assignment of such Transactions is permitted.


Compliance with Laws

You will comply with all applicable laws and regulations, including the import, export and re-export laws and regulations in effect as of the date of shipment of the products of any country involved in the Transactions.  The United Nations Convention on Contracts for the International Sale of Goods does not apply to the interpretation or construction of these terms.  


Causes Beyond Our Control

We will not be liable to you for any delay or failure in shipment or delivery of our products or services due to any cause beyond our reasonable control, including, without limitation, war, terrorism, breakdown of plant or machinery, fire, flood, strikes or other labor disturbance, accidents, Act of God, governmental order or requirement, interruption, obsolescence or shortage of materials, transportation facilities or energy supply, or events beyond the reasonable control of our suppliers or subcontractors.